Shipping policy

Shipping Policy

We aim to process and deliver your order as quickly as possible. Please review the information below before placing your order.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, promotions, or holidays, processing times may take longer than usual.

Shipping Times

After your order has been processed and shipped, delivery times may vary depending on your destination and the shipping method available for your order.

Estimated delivery times will be provided where applicable and are estimates only. Delivery times are not guaranteed and may be affected by circumstances outside our control, including customs clearance, carrier delays, weather conditions, public holidays, or other unforeseen circumstances.

Tracking Information

Where tracking is available, tracking information will be provided after your order has been shipped.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

Customs, Duties and Taxes

Depending on the destination country, your order may be subject to customs duties, import taxes, or other fees.

Any applicable customs duties, import taxes, or other charges imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.

We are not responsible for delays caused by customs authorities.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully review your address before completing your order.

If you provide an incorrect or incomplete address and the package cannot be delivered, additional shipping charges may apply for reshipment, where available.

Delayed or Lost Packages

If your order is significantly delayed or appears to be lost in transit, please contact us at supportchat028@gmail.com.

We will work with the shipping carrier to investigate the situation and determine the appropriate solution.

Please note that delivery delays caused by carriers, customs authorities, weather, public holidays, or other circumstances outside our control may occur.